Business Analyst

Legna Software, LLC is seeking a Business Analyst to assist in the implementations of Legna software solutions by providing technical experience and business process knowledge to ensure the customer’s success in using Legna applications as a tool to improve overall business performance. Legna provides supply chain and inventory management software to the timber and wood products industries across North America.

Key responsibilities:

· Deliver successful implementations of Legna applications by providing the technical expertise to efficiently implement software and configure systems

· Develop business and forestry industry related knowledge to be able to understand and proactively solve customer requirements

· Provide training to users of the software and create training and user guides and content to facilitate greater efficiencies with implementation, training and support services

· Provide support to customers post go-live; understand the importance of and pursue the highest degree of customer service

· Test software as directed

· Support product management team by acting as voice of the customer

· Ad hoc projects in business operations supporting the overall initiatives and goals of the business

· The candidate must be able to analyze business processes

· Working knowledge of computer software systems, hardware systems, network technologies, and ERP applications relevant to the task of implementing software

· Strong presentation, organization, and documentation skills

· Proficiency in Microsoft Office products

· Demonstrate the ability to learn quickly, communicate ideas effectively, and utilize flexibility and creativity to present a variety of solutions

· The candidate must be willing to perform other duties as assigned or requested