CRM Dynamics 365 Manager

Employer
Pheasants Forever & Quail Forever
Job Description, Responsibilities and Required Qualifications or Skills

Job Description:
Pheasants Forever is seeking a CRM Manager to own/evolve our Microsoft Dynamics 365 CRM platform. This important role in the IT team will be led by a hands‑on leader who will lead CRM governance, administration, configuration, automation, integrations, incident response, and ongoing platform optimization. The CRM Manager will work closely with business stakeholders, IT leadership, internal staff, and vendors to ensure Dynamics 365 remains a scalable and mission‑aligned enterprise system.

Responsibilities:
CRM Platform Ownership

  • Own overall performance, reliability, & adoption of Dynamics/Power Platform environment
  • Define and maintain a multi‑year CRM roadmap aligned to organizational strategy
  • Evaluate new Dynamics 365 and Power Platform capabilities for adoption
  • Align CRM security & evolution with digital transformation initiatives

Delivery, Change & Operations

  • Assist our IT Project Manager with CRM requirements intake & backlog prioritization
  • Establish and enforce an Application Lifecyle Management (ALM) policy that includes release management, QA testing, maintenance, predictable delivery of enhancements, and bug fixes
  • Collaborate with the IT Application Development team on projects requiring advanced customization, automation and integration

Business Partnership & Governance

  • Serve as the primary liaison between business stakeholders and IT, translating business needs into clear functional designs and delivery plans
  • Establish and enforce CRM data governance, quality standards, documentation, and administrative procedures
  • Challenge existing processes and recommend best practices

Enablement & Vendor Management

  • Drive CRM adoption through training, documentation, and user enablement
  • Manage vendor and implementation partner relationships, ensuring scope alignment, delivery quality, and accountability

Required Qualifications:

  • 5+ years of experience with Microsoft Dynamics 365 CRM, including hands-on administration and configuration (entities, forms/views, security roles, solution management, and basic automation)
  • Experience owning and managing a CRM platform, including solution design oversight, configuration standards, and operational health
  • Strong experience with the Power Platform (Power Automate, Power Apps; Power BI) supporting business production solutions
  • Ability to design and maintain clean, scalable data models and support data governance and reporting needs (Power BI preferred)
  • Proven ability to lead cross-functional prioritization, backlog management, and delivery coordination
  • Strong communication skills with the ability to work effectively with non-technical stakeholders

Preferred Qualifications:

  • Experience supporting nonprofit, fundraising, or membership-based organizations, including donor or member lifecycle concepts
  • Experience with Microsoft Dynamics 365 nonprofit, fundraising, or membership solutions (Nonprofit Accelerator preferred)
  • Knowledge of Dynamics 365 Marketing solutions including Customer Insights and Journeys
  • Advanced Dynamics 365 capabilities beyond core admin/configuration (e.g., complex security model design, solution architecture, ALM, or advanced automation)
  • Experience leading CRM initiatives end-to-end, from planning and design through delivery and stabilization, including coordination of internal teams and vendors
  • Experience with data integration concepts and tools (SQL and/or integration platforms); Azure integration familiarity a plus
  • Experience modernizing, stabilizing, or optimizing a mature CRM implementation
  • Experience mentoring others, leading training or enablement efforts, or providing functional leadership (direct reports a plus)
  • Microsoft certifications related to Dynamics 365 or the Power Platform preferred
Job Field:
GIS/Technology
Other
Job Type:
Full Time
Location Detail:
Minneapolis-St Paul Metro Area, MN (this position will work from our national office in St Paul)
Salary:
$80,000-95,000 depending upon qualifications and experience + benefits. Please see our benefits summary at www.pheasantsforever.org/jobs
Job Benefits:

How to apply: 

Please combine your cover letter, resume, and three references into a single Word document or PDF file before uploading as part of your application on our recruitment website at the direct job posting link below.
Only online applications will be accepted.
Applications are open until filled. Anticipated start date is April 2026.

If you have questions regarding this position, please contact Dan Neinstadt, PF/QF VP of IT, at dneinstadt@pheasantsforever.org. 

You can view all open positions at www.pheasantsforever.org/jobs 

Application Deadline:
Link to Full Job Posting:
https://pheasantsforever.applytojob.com/apply/QQUPKeB9Dy/CRM-Dynamics-365-Manag…

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