GIS Support Analyst

Employer
Silvics Solutions
Job Description, Responsibilities and Required Qualifications or Skills

This position merges the traditional roles of Customer Support, Application Support, GIS (Spatial) analyst, and Database Analyst with a focus on Forestry and Natural Resource Management clients. An understanding of Wood Settlement and Forestry Accounting processes is highly desired.

· Support field operations teams through tier one customer contact and support (email, phone, IM, etc.)

· Practical problem solving and follow through on support requests

· Work with team members and developers when needed to assist in the design/development of customer focused forestry software and data query solutions

· Interface with customers to assist in determining their needs and define requirements for future application enhancements and bug fixes

· Assist in testing and maintenance release deployments

· Spatial data maintenance including heads up digitizing, validation error correction, spatial data editing, and data mining.

· Assist in training efforts related to Silvics Solutions suite

· Work with various teams on data and database analysis projects related to forestry

· Promote Silvics Solutions Suite to clients and potential clients

· Member of a small but robust team working in a team oriented environment

· Bachelor’s degree or higher in GIS, Data Analytics, Forestry, Natural Resources, Customer Service, or other fields related to the scope of this posting preferred. Technical degree and/or equivalent work experience will be considered in lieu of the degree requirement

· 2 years of post-graduate work in Forestry, GIS spatial analysis or Database analysis preferred

· Familiarity with industry standard GIS and spatial databases

· Experience working with SQL database and/or MS Access as well as other MS Office Suite products.

· Experience with customer support/customer service

· Experience in training others on software and best practices

· Good communications skills (Verbal and Written)

Job Field:
Forestry
GIS/Technology
Job Type:
Full Time
Location Detail:
Mountain Brook, Alabama
Salary:
$45,000.00 - $55,000.00 per year dependent on qualifications
Job Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Vision insurance
Application Deadline:
Link to Full Job Posting:
https://www.indeed.com/job/gis-support-analyst-3a8a37b70ebfb6c5

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