Deadline: Thu, 02/29/2024 - 12:00pm Employer: Pheasants Forever and Quail Forever Job Field: Other Job Type: Full Time Location: Minnesota Location Detail: Hybrid, Minnesota Job Description: · Serve as the primary point of contact for all inbound customer service from members, supporters, partners, chapter volunteers and field team members. · Listen, comprehend, document, investigate, problem solve, verify, resolve, and respond to calls, emails, letters, and inquiries related to a variety of customer support related issues. · Coordinate subscription management services for our auto pay membership program and annual giving programs, including plan administration and internal reporting. · Provide processing support related corporate partner programs and events, as well as assist with outbound report generation and internal coordination with various team members, as appropriate. · Work cross-functionally with Pheasants Forever and Quail Forever’s team members to successfully administer and support membership, annual giving and major gift fundraising strategies. · Develop and maintain strong relationships with volunteers, supporters, members, partners, and team members to facilitate a positive experience and exemplary customer service. · Support the processing and administration of membership and annual giving campaigns, as needed, through our MS Dynamics 365 solution. · Assist Membership Services Leadership with various tasks and projects to help ensure data integrity and system accuracy. · Other membership and donor service duties and projects as assigned. Qualifications: · Associate or Bachelor’s degree or 5+ years of related professional experience. · 1-3 years of prior experience in a customer or client service position. · 1-3 years of experience working in Microsoft Dynamics 365, Salesforce, or another Customer Relationship Management (CRM) system preferred. · Excellent verbal and written communication skills. · Ability to work independently as well as in a dynamic team environment. · Strong organizational skills and attention to detail. · Ability to provide exemplary customer service to members, supporters, partners and team members within the organization. · Promotes equitable, positive, and respectful work environment among team members and external stakeholders. · Ability to make decisions, multi-task, prioritize, and problem solve with resolution skills, close attention to detail as well has a high level of accuracy. · Creative vision and strategic thinking skills. · Proficiency with the Microsoft Office suite. · Industry knowledge and experience is preferred but not required. Salary: Commensurate with qualifications and experience + benefits including 401k match and Student Loan Allowance option. Starting salary range: $42,000-$46,000. How to Apply: Please combine a cover, resume, and three (3) references, as a single Word document or PDF file before uploading to the “Resume” area of your internal or external application on our recruitment website: www.pheasantsforever.org/jobs. If you have any questions about this position, please contact Brian Essling, Director of Membership at bessling@pheasantsforever.org or 651-209-4935. Pheasants Forever, Inc and Quail Forever is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or any other category that may be protected by law.
