Deadline: Sun, 06/05/2022 - 12:00pm Employer: Finite Carbon Job Field: Forestry Job Type: Full Time Location: Florida Location Detail: Tallahassee Job Description: About the Role We are looking for a Forest Carbon Operations Analyst to support the development of Finite’s growing portfolio of forest offset projects. This position will serve as a customer advocate for landowners. This role will provide assistance through product demonstration, training, and technical support on our products. What You'll Do * Assist users in onboarding to an online platform, including account set-up and project definition * Respond to user inquiries or support requests about items such as platform navigation, project set up/save/submission, general information flow and user input requirements * Review project submissions and communicate with landowner or forester regarding questions, concerns or required modifications prior to project approval * Create and maintain user assistance tools (presentations, webinars, help content, video captures) * Follow procedures for project life cycle development from start to completion * Apply basic principles and common restrictions of carbon offset project requirements and regulations, to identify required project modifications * Proactively monitor the user platform for situations requiring intervention to achieve project success * Communicate with end users using phone and e-mail * Maintain repository of project documents according to project requirements and company policies * Consult with in-house subject matter experts on exceptions or unusual circumstances regarding a user’s project * Consult with in-house or external legal counsel for contract issues or questions from user Qualifications: What You'll Bring * Bachelor’s Degree in Forestry or other Natural Resources related degree * Minimum 3 years in a Customer Service role providing direct feedback and assistance to users of a technology platform * Project management experience * Proficient in use of Microsoft Office tools and CRM solutions * Proficient on geospatial tools such as ESRI’s mapping solutions or QGIS * Ability to recognize process exceptions and the need to consult with subject matter experts * Strong communication skills – both verbal and written * Ability to think “on the fly” while interacting with users * Ability to maintain a high degree of professionalism and patience regardless of situation * High energy approach to facilitating user success * Able to learn new concepts quickly, including forestry and carbon offset projects * Self-starter and motivated to pursue follow up without supervision * Ability to prioritize and manage time to meet deadlines * Ability to learn new software such as marketing automation and database management Nice to Have Skills or Experience *Carbon Offset Protocols, Forestry or Natural Resources experience of any type Miscellaneous: Please note: Preference for the candidate to be located in Tallahassee, Florida or in the Eastern time zone. Salary: Competitive Benefits: Benefits and Perks 💸 Competitive Pay 🏥 100% monthly medical premium paid for you and your dependents Dental, Life insurance, Vision, Short-term, & Long-term Disability 🌴 Paid Time Off Flexible schedule 💻 WFH set-up budget 🙌 Annual in-person company meeting How to Apply: Please apply online here: https://proxy.qualtrics.com/proxy/?url=https%3A%2F%2Ffinitecarbon.bambo…
